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Escape 30 Day Money Back Guarantee

We are so confident in our Escape Starter Kits that should you not be totally happy with your purchase and within 30 days of receiving it, simply return the Starter Kit for a refund. We don’t expect you not to have opened or used it or to be dissatisfied which is why we are happy to offer you this guarantee!

Contact the Customer Help Team for instructions on how to return your Escape Starter Kit.

The following terms apply to this offer:

  • To qualify for a refund you must return your Starter Kit within 30 days from the date of delivery.
  • Refunds are only available for Escape Starter Kits, refunds are not available for refill cartridges and accessories.
  • Returns and refunds are subject to a £5 processing & administrative fee.
  • We will not offer a refund where the product has been damaged and this was not reported upon receipt.

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