Freedom from Tobacco!

0800 689 1122

7 Days: 8am - 8pm

Customer Service

 

Shipping and Delivery

We dispatch to all UK postcodes, Northern Ireland, the Isle of Man and the Channel Islands. All orders are posted by standard 1st class Royal Mail service. Orders placed from Monday to Friday will be dispatched the same day if the order was placed before 3pm, orders placed from Monday to Thursday after 3pm  will be dispatched the following day. We are unable to dispatch orders over the weekend. Orders placed on Friday after 3pm and anytime over the weekend will be dispatched on Monday. 

You will receive order confirmation by email as soon as your order is placed. You will also receive confirmation by email when your order has been dispatched.

Order value up to £40.00 – Standard 1st Class Royal Mail  - £2.95

Order value over £40.00 – Standard 1st Class Royal Mail - Free

Standard 1st Class Royal Mail is delivered to most residential addresses on Saturday but not guaranteed. You will not be required to sign for delivery. Packages dispatched by Escape will fit through most letter plates.    

Please read our full Shipping and Delivery Policy  before placing an order.

Cancellations and Returns

You are welcome to amend any order you place with Escape. You can cancel or change the order or change the delivery details, please contact the Customer Help Team  as soon as possible after placing your order and we will help you in any way possible prior to the order being dispatched.

We will always do our best, however if an order has alredy been dispatched, there is little we can do, although we are more than happy to receive returns or exchanges. Please visit and read our full Cancellations and Returns Policy for further information if you would like to arrange a refund, make an exchage or cancel the order.

30 Day Money Back Guarantee

We beleive that if you buy our products, you should be completely satisfied with them and if you are not you should receive your money back! If for any reason you would like to arrange a refund, simply return your Escape products to receive a no questions asked full refund. It's OK if you have opened the packaging, tried the product and did'nt like it, if you're not happy just send it back to us, this is our guarantee! You can find full details here Terms of Offer

Warranty

Escape electronic cigarette products are manufactured at our own fully licensed facility, this allows us complete control over the whole process and ensures that we continue to offer the most reliable and effective cigarette sized e cigs available in the UK.  

We have full warranties in place to protect you if you receive a faulty or unsuitable product, you can find further details here Warranty Information

Privacy and Cookies

We take great care in safeguarding the information you supply when using our website, you can read about how we do this here Privacy and Cookie Policy

Your Account Information

You can view, update or remove your account information by selecting My Account at the top of any page on the Escape website.

Once you are logged in to your account, you can accesss features including:

  • Checking the amount of Escape Reward Points you have available
  • Checking the delivery status of your current orders
  • View information on your past orders
  • Change your account information and delivery address
  • Update your password
  • Add additional addresses to deliver to friends and family

Terms and Conditions

Please visit and read our full Terms and Conditions before making any purchases from our website.

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